Administrative Assistant
Job Description
Our client, a well-established locksmith and security services company in New Bedford, is seeking a dependable and organized Office Administrator / Customer Support Representative to join our team. This role is ideal for someone who enjoys working with customers, managing office operations, and helping coordinate service technicians and drivers.
Pay Rate: $20 per hour
Responsibilities:
Answer incoming phone calls and assist customers with service requests and inquiries
Schedule appointments and coordinate locksmith service calls
Dispatch and communicate with drivers/technicians to ensure timely service
Prepare work orders, invoices, and other office documentation
Maintain customer records and update databases
Handle general administrative and clerical duties
Process emails and provide excellent customer support
Assist with day-to-day office operations in a fast-paced environment
Qualifications:
Prior office administration, customer service, or receptionist experience preferred
Strong communication and organizational skills
Ability to multitask and prioritize in a busy environment
Comfortable using Microsoft Office and basic computer programs
Professional phone etiquette
Reliable, detail-oriented, and self-motivated
Dispatching or service coordination experience is a plus but not required
What We're Looking For:
The ideal candidate is friendly, dependable, and able to keep operations running smoothly while providing exceptional service to customers. Experience in a service-based business, such as locksmith, HVAC, plumbing, or other trade-related industries, is helpful but not required.