Customer Service (Hybrid)
Job Number: 55433470
Pay Rate: $18-20 / hour
Job Description
Customer Service Representative (Hybrid | No Weekends)
Looking for a steady, full‑time role where your communication skills matter—and your weekends stay yours? This is a great opportunity to grow your customer service experience in a fast‑paced, supportive contact center with clear expectations and real structure.If you enjoy helping people, staying engaged throughout the day, and working in an environment where training and schedules are clearly defined, this role was designed with you in mind.
Why You’ll Want This Job
Location & Schedule
What Will Help You Succeed
Remote Work Expectations
If you’re ready for a consistent schedule, clear expectations, and a role where your customer service skills truly matter, we’d love to hear from you.
Looking for a steady, full‑time role where your communication skills matter—and your weekends stay yours? This is a great opportunity to grow your customer service experience in a fast‑paced, supportive contact center with clear expectations and real structure.If you enjoy helping people, staying engaged throughout the day, and working in an environment where training and schedules are clearly defined, this role was designed with you in mind.
Why You’ll Want This Job
- Monday–Friday schedule (no weekends)
- Hybrid work model after training
- (primarily remote with just 1 in‑office day per month)
- Multiple full‑time shifts available (day, mid, evening)
- Paid, instructor‑led training to set you up for success
- A role where you stay busy, build skills, and make a real impactWhat You’ll Do
- Support customers via phone, chat, and email
- Assist with orders, product questions, and issue resolution
- Provide accurate information on products, pricing, and order status
- Process orders with strong attention to detail
- Deliver a professional, positive customer experience
- Meet quality, productivity, and responsiveness goals
- Work with internal teams to resolve customer needs efficiently
Location & Schedule
- Location: Fall River, MA
- Training: First 2 weeks onsite (paid)
- After Training: Hybrid schedule
- Hours: Full‑time, Monday–Friday
- Shifts: Day, mid, and evening options
What Will Help You Succeed
- High School Diploma or equivalent
- 1–2+ years of customer service or call center experience (preferred)
- Strong verbal and written communication skills
- Ability to multitask across systems
- Detail‑oriented with good time management
- Comfortable in a structured, performance‑driven environment
- Basic computer and CRM skills
- Positive, customer‑first mindset
Remote Work Expectations
- Professional, distraction‑free home workspace
- Reliable attendance and punctuality
- Ability to stay fully engaged during scheduled shifts
If you’re ready for a consistent schedule, clear expectations, and a role where your customer service skills truly matter, we’d love to hear from you.
Meet Your Recruiter
Chris Fonseca
Chris takes a proactive, candidate-focused approach, ensuring clear communication and alignment between talent and opportunity. He is hands-on in screening and committed to delivering skilled professionals who fit both role and culture.
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Ready to take your career to the next level in Fall River, Massachusetts? Explore our job opportunities in this vibrant city known for its rich history, stunning waterfront views, and amazing growth potential. With easy access to Boston and Providence, Fall River offers a perfect blend of small-town charm and big-city opportunities. Indulge in delicious Portuguese cuisine, stroll along Battleship Cove, catch a show at the Narrows Center for the Arts, or enjoy the eclectic boutiques of the historic downtown area. Join us in Fall River to discover a career destination that combines a thriving job market with a captivating cultural scene to create the perfect work-life balance!