Customer Service Representative

West Bridgewater, MA 02379

Job ID: 31979 Industry: Administration Pay Rate: 40K

Excellent opportunity for Spanish & English speaking customer service representative with leading manufacturer! You will interact with overseas customers and keep accurate records. This is a Direct Hire position.

Essential responsibilities:
  • Perform contract review on Direct Buy sales order to ensure they are in line with the terms and conditions of the quotation
  • Enter sales orders accurately into an IFS ERP system in line with the customer s demand allocation, maintaining cumulative balances, adjustments to orders for creating shipments, edits for re-promises using the correct functionality in IFS
  • Receive the direct buy shipment into the IFS ERP system, and prepare the delivery charges for invoicing
  • Issue packing slips and BOL to the customer when product is shipped
    Maintaining customers on time delivery data
  • Perform assigned system maintenance to ERP system as well as other various electronic files

Qualifications required:
  • Ability to communicate clearly and professionally, both verbally and in writing in both English and Spanish
  • Experience in manufacturing and/or customer service
  • Experience in order entry and purchasing within an ERP system IFS experience a plus
  • Accurate data entry, an ability to work in a fast pace detailed oriented environment
  • Microsoft office proficient
  • Strong organizational skills

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