HVAC Field Service Manager

East Freetown, MA 02717

Industry: Technical Job Number: 32094 Pay Rate: $80,000.00 - $100,000.00

Exciting Technical Field Service Manager opportunity for a local New Bedford Manufacturing company. This includes the design and development of training and field service materials, field level technical support, inside technical support, installation recommendations and the development and management of a high performing technical field service network. Technical understanding of hydronic and water heating equipment a must.

Responsibilities of the Field Technical Service Manager:

  • Work with Client s representatives and customers to develop a qualified technical service network
  • Provide technical field training for our representatives
  • Supervise, manage, update, and improve the corporate technical training center
  • Work with Marketing to develop technical installation and trouble-shooting videos
  • Review all technical manuals for new products before release
  • Provide technical and feature input on new products
  • Assist in creating new technical training presentations
  • Provide field level technical trouble shooting for installations
  • Provide customers with recommendations on Company product options for product installations
  • Create and manage schedules and expenses for all subordinates

Technical Experience:

  • Strong understanding of hydronic heating or water heating products required
  • Ability to develop and maintain excellent relationships across all levels internally and externally
  • Demonstrated ability to successfully handle multiple projects with minimum supervision involving travel to various prospects
  • Experienced in writing and developing proposals, quotes, and sales reports using MS Office, which includes Word, Excel, Access and PowerPoint
  • Demonstrated experience in the development of training and field service materials
  • Ability and interest in travel as needed - 60%
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